Question

[Lê Quỳnh Anh]

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.

HOW TO AVOID MISCOMMUNICATION IN THE WORKPLACE

        As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to (30) _______greater trust and increase productivity among employees. Here are a few tips for doing so. 

       Practice active listening. The art of active listening includes (31)_______ close attention to what another person is saying, then paraphrasing what you've heard and repeating it back. Concentrate (32)_______ the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.

        Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues - facial expressions, body language, etc. - that may (33)_______ contradict what we're saying. Before addressing a staff member or (34)_______ a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying." Be consistent throughout. Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" Demonstrate that you prefer questions up-front as opposed to misinterpretation later on.

Điền vào số (34)

A. to lead

B. being led

C. leading

D. lead

Answer 1

[Dương Hoàn Anh]

Đáp án C

Cấu trúc song song: Khi dùng liên từ kết hợp or hay and để nối các thành phần của câu với nhau, những thành phần đó phải giống nhau về từ loại hoặc cấu trúc. => Ở đây ta cần một danh động từ cùng loại với adressing
Dịch nghĩa: Trước khi nói chuyện với nhân viên hoặc tham dự một cuộc họp dự án, hãy suy nghĩ cẩn thận về giọng điệu của bạn, cách bạn giao tiếp bằng mắt như thế nào và cơ thể của bạn đang nói gì.